Location and device independent voice services for flexible and mobile workers
TT-Office, the provider of packaged quality solutions to businesses, based on TeleWare plc applications and THUS plc next-generation network solutions, today announced packaged voice solutions for flexible working.
TT-Office provides a ‘virtual’ number that enables calls to be delivered, instantly, to any phone, over any network, worldwide. The number will operate as a normal business number, delivering calls directly to the office and can be ‘pulled’ to an alternative location, including home and mobile phones, when required. All the features associated with a business telephone system can be retained, including information about who is calling, the ability to hold and transfer and the ability to record calls or use instant conferencing when needed.
Flexible working programmes are increasing. The UK now has 3.1 million home workers plus 8 million additional employees who regularly work from home 1 or 2 days of the week.* This trend looks set to continue, driven by legislative changes, corporate social responsibility, staff welfare and an organisational desire for increased performance alongside cost reductions. Flexible working, whether home, office or mobile based, offers challenges to the business to support the users’ voice requirements.
“Legislative compliance has been a key driver of the increase in flexible working,” explained Steve Haworth, CEO of TeleWare plc. Aside from compliance, there are key performance related drivers that are motivating businesses towards delivering effective flexible working programmes. Opportunities for greater cost effectiveness and efficiency, such as savings on overheads when employees work from home or less downtime for machinery when shifts are implemented, plus a reduction in wasted commuting time, result in improved competitiveness through being able to react effectively to changing market conditions,” added Haworth.
Flexible working gives an organisation the ability to attract and retain a skilled and more diverse workforce, reducing recruitment costs. It can increase job satisfaction and improve staff morale and create greater continuity of personnel, as staff that might otherwise have left are, instead, offered hours that suit their personal requirements. An improved work/life balance has a positive impact on staff retention and on employee relations, motivation and commitment.
Without flexible work, each office employee requires a fully serviced desk costing from £5K to £20K; a flexible work programme will reduce the 1:1 planning metric.
The full report, Home-based working using communication technologies, by Yolanda Ruiz and Annette Walling, can be found in Labour Market Trends October 2005, published by UK National Statistics.
About THUS
THUS plc provides communications solutions to business customers throughout the UK under the THUS and Demon brands. In an industry punctuated by inexperience THUS can draw upon a knowledge base established over more than a decade in the delivery of data, telecoms and Internet services.
Delivering both standard and bespoke solutions, THUS endeavours to address customers' existing business needs and works hand in hand with customers to develop new business opportunities. THUS' record in the creation of innovative new services is complemented by an award winning focus on quality and full certification of its internal processes and procedures under the ISO9001 standard. THUS plc is listed on the London Stock Exchange.
For further information visit http://www.thus.net and http://www.demon.net.
About TeleWare Group Plc.
TeleWare develops and delivers software based products and services in a variety of ways to suit the differing target markets. The TeleWare Group consists of TeleWare Plc, TeleWare Hosted Services, TT Office Ltd and Private Mobile Networks Ltd.
TeleWare’s applications provide business solutions for voice continuity, mobility and team working, fixed mobile convergence, DECT replacement, enterprise call control, telephony migration and consolidation, voice portal solutions and seamless PBX and applications integration. Unparalleled interoperability enables seamless integration with a wide range of PBX and application vendors. A commitment to open standards ensures flexibility, freedom and choice.
TeleWare is a Microsoft gold partner, has certification for the quality standard ISO9001/2000 TickIT and has been awarded the Investors in People national standard for training and development of its employees to achieve its business goals.
About TeleWare Plc
TeleWare is the leading UK supplier of intelligent communications solutions provided as packaged and tailored application software. TeleWare’s applications are delivered as on-premise or managed services to all sizes of businesses and as hosted platform solutions to service providers. TeleWare customers include over 23% of the FTSE 100 and approaching 21% of the top 1000 blue chip national and multinational companies.
About TeleWare Hosted Services (THS)
THS supports the full applications portfolio delivered in a hosted environment across TDM or IP networks. The Hosted Services are brought to market through sales partners from data centres in Thirsk, Docklands and Heathrow and are available for deployment by independent service providers.
About TT-Office
TT Office provides packaged quality solutions to business based on TeleWare applications and THUS network connections. Solutions range from basic IP telephony services to location and device-independent voice services for field based, flexible and variable location staff. TT Office solutions enable the creation of a consolidated voice network which protects the customer’s current infrastructure investment whilst enabling migration to new architectures and services. A further benefit of the TT-Office approach is its voice continuity capabilities, helping to safeguard the customer’s revenue and reputation in the event of critical incidents. www.tt-office.com
About Private Mobile Networks (PMN)
Private Mobile Networks Ltd provides private GSM network solutions for deployment in remote sites, use as DECT replacement and for fixed mobile convergence by businesses. www.privatemobilenetworks.com
For further information visit www.teleware.com
Press Enquiries, please contact:
Lesley Hansen, Group Marketing Director, TeleWare Plc
Telephone: +44 (0) 1845 521102
E-mail: lesley.hansen@teleware.com
OR
Anne Harding, The Message Machine Ltd
Telephone: +44 (0) 1895 631448
E-mail: anne@themessagemachine.com