TT-Office solutions range from basic IP telephony services and location and device independent voice services for field based, flexible and variable location staff. They create a consolidated voice network with investment protection for changes and migration to new architectures. Voice continuity capabilities safeguard revenue and reputation when you need it most.
TT-Office has as the core of it’s network services the THUS Next Generation Network (NGN). This is an IP/MPLS-based network and delivers benefits to business such as support for convergence and performance-enhanced services.
Access bottlenecks are one of the most common complaints from users when using the Internet – and, in a business environment where you have many users sharing the same connection, this is doubly the case. With the Internet proving to be a vital tool for business in the 21st Century, any bottlenecks mean time and money lost.
To meet fast-changing communication needs, TT-Office use the THUS’ National Ethernet service to deliver the speed, flexibility, effectiveness and levels of service that are essential for modern business.
TT-Office provide City Ethernet from THUS which offers a simple, cost effective solution for connecting sites in the same metropolitan area, backed by the exceptional service and support of one of the country’s most reliable communications companies.
LAN & WAN Audits provide an insight into the technical communications profile of a company. These can then be developed through our bespoke auditing services to examine selected areas of customers’ estates to assess communications effectiveness, cost rationalisation, IP and wireless compatibility and security profiling.
Many staff are regularly involved in business-critical calls where call recording would be beneficial. This could include conference calls to avoid the need to take notes, or calls with suppliers and customers which may be of a complex or sensitive nature. Recordings are stored on the system for access at any time. TT-VIP provides everything you need to handle all your calls on a single number, with the added benefit of alternative contacts in intelligent Assistant.
Some people are very difficult to get hold of because they don’t work at the same desk all the time but from home, different office locations or on the move. TT-Executive solves this problem by including intelligent Number, a “pull-to-me” service that will reach staff at any location by routing calls to any device, anywhere whether fixed or mobile. TT-Executive provides everything you need to handle all your calls on a single number.
TT-Contact Centre enables efficient distribution of calls as well as the ability to record calls on demand for those sensitive situations. Options include Executive Agent, VIP Agent and Supervisor which provide a telephony service for wide-area contact centres. Visibility of Contact Centre queuing teams is provided by Agent Management. A Contact Centre Distribution Team is used to centralise distribution, queuing and recording of teams.